Terms & Conditions

 

 

For over 20 years, Mandurah Blinds has been trusted by local customers and built strong, lasting relationships by offering products and services in a clear and straightforward way. In some circumstances, additional or extended terms and conditions may apply and are outlined below.

These Terms and Conditions apply to all goods and services supplied by Mandurah Blinds (Stingray Point Pty Ltd). By engaging our services, you agree to be bound by these Terms and Conditions.

1. Definitions

  • Mandurah Blinds, we, us, or our means Stingray Point Pty Ltd, including employees, agents, and subcontractors.

  • Customer means any person, business, or agency engaging Mandurah Blinds.

  • Services include all blind sales, repairs, cleaning, measuring, delivery, and installation services.

  • Window Treatments include blinds, shutters, awnings, tracks, fittings, and all related components.

2. Scope of Services

2.1 Our services include the supply, delivery, installation, repair, and cleaning of window treatments.
2.2 Services include all labour, materials, equipment, and associated costs incurred by Mandurah Blinds or our subcontractors.

3. Service Areas and Availability

3.1 Our standard service areas include Bouvard (south), Mandurah, Pinjarra (east), and Kwinana (north).
3.2 Due to the size of our service area, availability may be limited for locations outside the 6210 Mandurah postcode.
3.3 Customers outside these areas are encouraged to contact us to discuss availability and possible service solutions.
3.4 Additional travel fees, longer lead times, or alternative arrangements may apply.

4. Our Services

4.1 Blind Sales

  • All blinds are custom made to order.

  • Installation requires window frames to be reasonably square.

  • We are not liable where windows, walls, or structures are out of square.

4.2 Blind Repairs

  • Repairs are carried out on existing blinds and components.

  • Repairs may improve function but may not restore blinds to an as new condition.

  • Repairs are subject to availability of parts.

4.3 Blind Cleaning

  • Cleaning services may involve removal, off site cleaning, and reinstallation.

  • Due to age or wear, some blinds may deteriorate further during cleaning, which is an accepted risk.

5. Customer Responsibilities

5.1 Customers must provide clear, safe, and unrestricted access to all work areas.
5.2 Existing window treatments must be removed unless otherwise agreed.
5.3 Failure to provide access may result in additional charges or rescheduled services.
5.4 Customers are responsible for pets, children, and personal belongings during service delivery.

6. Colour, Materials, and Variations

6.1 Once colours, fabrics, and finishes are selected, we will use best endeavours to supply as ordered.
6.2 Minor variations in colour, weave, or texture may occur due to manufacturing processes.
6.3 These variations are accepted by the Customer and do not constitute a defect.
6.4 We are not responsible for colour changes caused by sunlight, lighting, weather, or furnishings after installation.

7. Free Measure and Quote

7.1 We offer a free measure and quote service within our standard service area.
7.2 This service is subject to availability and scheduling capacity.
7.3 Properties outside our service area may not be eligible for a free measure and quote.
7.4 Please contact us to confirm eligibility or alternative arrangements.

8. Timeframes and Delays

8.1 All timeframes provided are estimates only.
8.2 We are not liable for delays caused by factors beyond our control, including supply issues or access restrictions.

9. Payment Terms

9.1 Real Estate and Property Management Clients

  • Payment terms are 14 days from written completion of the job for all services.

  • If an invoice remains unpaid, we will pursue the engaging agency, not the property owner or tenant.

  • The engaging agency remains fully responsible for payment.

9.2 Private and Commercial Clients – Blind Sales

  • A 50 percent deposit is required to confirm an order.

  • Manufacturing will not commence until the deposit is received.

  • The balance must be paid in full prior to installation.

9.3 Private and Commercial Clients – Blind Cleaning

  • A 50 percent deposit is required to confirm a booking.

  • The remaining 50 percent is payable on the day of reinstallation.

9.4 Private and Commercial Clients – Blind Repairs

  • Payment is required in full on the day of service.

10. Promotions and Special Offers

10.1 We aim to present pricing clearly and do not generally make conditional offers.
10.2 Promotional offers may be available from time to time.
10.3 Unless stated otherwise, promotions apply only within our standard service area.
10.4 Promotions may be withdrawn at any time prior to acceptance.

11. Ownership of Goods

11.1 Ownership of all goods remains with Mandurah Blinds until payment is received in full.
11.2 Goods must not be sold, transferred, or encumbered before full payment.
11.3 If goods are disposed of prior to payment, proceeds must be paid to Mandurah Blinds immediately.

12. Inspection and Damage Claims

12.1 We are not liable for damage discovered after installation unless:

  • Written notice is provided within four days of service completion, and

  • We are given reasonable opportunity to inspect the goods in place.

13. Warranties

13.1 Product Warranty

  • All products are covered by a 2 year product warranty, subject to exclusions.

13.2 Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear

  • Fading or discolouration

  • Accidental damage or misuse

  • Unauthorised alterations or repairs

  • Natural timber variations

  • Fabric batch colour variations

13.3 Warranty Conditions

  • Goods must be paid for in full.

  • Proof of payment is required.

  • Warranty is not transferable.

  • Call out fees apply for on site warranty work after 90 days.

14. Limitation of Liability

14.1 To the maximum extent permitted by law, our liability is limited to repair, replacement, or reimbursement of the cost of repair or replacement.
14.2 We are not liable for indirect or consequential loss.

15. Indemnity

15.1 Customers indemnify Mandurah Blinds against loss or damage arising from use of goods contrary to our instructions or recommendations.

16. Recovery of Costs

16.1 All costs incurred in recovering overdue payments, including legal and debt collection fees, are payable by the Customer.

17. Termination

17.1 We may terminate services immediately if the Customer breaches these Terms or is unable to meet payment obligations.
17.2 The Customer remains liable for all costs incurred up to termination.

18. Force Majeure

18.1 We are not liable for delays or failure to perform due to events beyond our control, including material shortages, strikes, or equipment failure.

19. Guarantees

19.1 Where applicable, any guarantor jointly and severally guarantees payment of all monies owed.